Recall Notice iPhone 3G USB Power Adapter Exchange Program

Posted on September 20, 2008. Filed under: adapter, iphone | Tags: , , , |

Apple is recalling the iPhone 3G Power Adapter.

According to the Apple site they will pay for return shipping by sending you a label. If you have an Apple store near by you could always go that route.

“Under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock. Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.”

Compare your USB power adapter to the pictures below.  If it matches, we will provide a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory, you may also exchange it for a new one.
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

The Exchange Process

Replacement adapters will be available starting Friday, October 10, 2008.

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

  • Order a replacement adapter via the web. These replacement adapters will ship within three weeks of your order, starting on Friday, October 10.
  • Exchange your adapter at an Apple Retail Store starting on October 10.

We’ll need to collect your iPhone 3G’s serial number as part of the exchange process.

If you apply via the web, you will also need to provide your name and address so that we can send you a new adapter along with a shipment box so that you can return the affected adapter to Apple.

If you visit an Apple Retail Store, you need to bring your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.

If you live in Latin America, we will announce the appropriate exchange program information before October 10.

Thank you for your cooperation with this exchange program, and we apologize for any inconvenience.


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